CLEAN STREET COMPANY
TERMS & CONDITIONS
Effective Date: June 2026
1. INTRODUCTION
These Terms and Conditions (“Terms”) constitute a legally binding agreement between Clean Street Company (“Company”, “we”, “our”, or “us”) and the client (“Client”, “you”, or “your”) for the provision of lawn care, landscaping, vegetation management, pressure cleaning, and exterior maintenance services.
By accepting a quotation, booking a service, or allowing work to commence, the Client agrees to be bound by these Terms and Conditions.
2. SERVICES PROVIDED
Clean Street Company provides residential, commercial, strata, rural and government maintenance services including but not limited to:
• Lawn Mowing
• Garden Maintenance
• Turf Laying & New Lawn Installation
• Tree Lopping & Tree Maintenance
• Vegetation Management
• Pressure Washing & Soft Washing
• Driveway, Pathway and Concrete Cleaning (Pressure Washing)
• Exterior Building Cleaning (Pressure Washing & Soft Washing)
• Weed Control
• Green Waste Removal
• Landscaping Works
• Scheduled Maintenance Programs
Services shall be completed in accordance with the quotation accepted by the Client.
3. QUOTATIONS & PRICING
3.1 All quotations remain valid for fourteen (14) days unless otherwise stated.
3.2 Pricing is based on site conditions, information supplied by the Client, labour requirements, access conditions, equipment requirements and disposal costs.
3.3 The Company reserves the right to revise pricing where:
• Site conditions differ from those disclosed.
• Hidden hazards are discovered.
• Additional labour or equipment is required.
• Variations are requested by the Client.
3.4 Any additional work requested outside the original quotation will be charged separately.
4. ADDITIONS & VARIATIONS TO SERVICE
4.1 Any changes to the Services requested by the Client must be approved by the Company before the additional work is undertaken.
4.2 Additional services or variations requested during the course of work may incur additional charges and will be invoiced separately.
5. WATER USAGE
5.1 The Client agrees to provide access to an on-site water supply where required to complete pressure washing, soft washing or related cleaning services.
5.2 The Client must ensure water supplies are operational and accessible before commencement.
5.3 Where external water supply is required, additional charges may apply.
6. BOOKING & CANCELLATIONS
6.1 Bookings may be made via phone, email, website enquiry or written acceptance of a quotation.
6.2 A minimum of 24 hours notice is required for cancellations or rescheduling.
6.3 Cancellations within 24 hours of the scheduled service may incur a cancellation fee of up to 25% of the quoted amount.
6.4 The Company reserves the right to postpone, reschedule or cancel services due to weather conditions, equipment failure, safety concerns, force majeure events or other circumstances beyond our reasonable control.
7. CLIENT RESPONSIBILITIES
The Client agrees to:
• Provide safe and unobstructed access to all work areas.
• Keep children, pets, tenants, visitors and members of the public clear of active work zones.
• Identify and disclose underground services, irrigation systems, septic systems, electrical cables, water lines and any known hazards.
• Provide access to water and electricity where required.
• Remove vehicles, furniture, ornaments, planters and other movable items before service commencement.
The Company is not responsible for damage to items left within work areas.
Additional charges may apply where delays occur due to restricted access or inadequate site preparation.
8. LAWN MOWING & GARDEN MAINTENANCE
8.1 Regular maintenance schedules are based on seasonal growth rates and weather conditions.
8.2 Excessively overgrown lawns, gardens or neglected properties may incur additional charges.
8.3 The Company is not responsible for damage caused by hidden objects, irrigation systems, cables, pipes or infrastructure not identified by the Client.
8.4 Lawn and garden health may be affected by drought, flooding, pests, disease, soil conditions and other factors beyond the Company’s control.
9. TURF LAYING & NEW LAWN INSTALLATION
9.1 Turf installation quotations include only the works specified in writing.
9.2 Once turf has been installed, watering, fertilising and ongoing maintenance become the responsibility of the Client unless otherwise agreed.
9.3 The Company provides no guarantee against failure resulting from:
• Insufficient watering. • Overwatering. • Drought conditions. • Extreme temperatures. • Pet damage. • Insect infestation. • Disease. • Soil contamination. • Client neglect.
9.4 Turf establishment rates and performance may vary depending on environmental conditions.
9.5 TURF & LANDSCAPING WARRANTY
The Company warrants that turf installation and landscaping works will be carried out using reasonable care, skill and industry-standard practices.
Due to factors beyond the Company’s control, including weather conditions, irrigation practices, soil quality, drainage, pest activity, disease, foot traffic, animal damage, fertiliser application and ongoing maintenance, the Company does not guarantee the long-term survival, growth, appearance, colour, density or performance of turf, plants, trees, shrubs or landscaping materials after installation.
Any warranty claim must be submitted in writing within seven (7) days of installation and accompanied by photographs and supporting information.
This warranty does not apply where failure results from:
• Insufficient watering or overwatering. • Failure to follow maintenance instructions. • Drought, flooding, storms, frost, heat stress or other weather events. • Pest infestation or disease. • Soil contamination or poor soil conditions. • Damage caused by pets, livestock, vehicles, equipment or third parties. • Modifications made by the Client or others after installation.
The Company’s liability for any valid warranty claim shall be limited to rectification, replacement or refund of the affected portion of the work at the Company’s sole discretion.
10. TREE LOPPING & TREE MAINTENANCE
10.1 The Client confirms ownership of, or authority to approve, tree works.
10.2 Tree work involves inherent risks including falling branches, hidden decay, unstable limbs and unforeseen structural defects.
10.3 While reasonable care is exercised, the Company is not liable for:
• Internal tree defects not visible during inspection. • Subsequent tree failure. • Natural shedding of limbs. • Damage resulting from hidden decay, disease or structural weakness.
10.4 Stump removal is excluded unless specifically included within the quotation.
10.5 COUNCIL APPROVALS & PROTECTED VEGETATION
The Client is solely responsible for obtaining all required permits, approvals, development consents, vegetation clearing permits and permissions from local councils, government agencies, body corporates or land management authorities.
The Company accepts no liability for unauthorised removal, pruning, trimming or disturbance of protected trees, native vegetation, environmentally significant vegetation, heritage-listed trees or regulated vegetation where approvals have not been obtained.
Any fines, penalties, legal costs, rectification orders or enforcement actions resulting from the Client’s failure to obtain required approvals remain the sole responsibility of the Client.
11. VEGETATION MANAGEMENT
11.1 Vegetation management services may include slashing, brush cutting, weed control, clearing and maintenance of overgrown areas.
11.2 The Client must identify protected vegetation, environmental exclusions, easements or restricted areas prior to commencement.
11.3 The Company does not guarantee against future regrowth of vegetation.
11.4 Herbicide and weed treatment effectiveness may vary depending on weather conditions, species type and site conditions.
12. PRESSURE WASHING & SOFT WASHING
12.1 The Client must ensure all windows, doors, electrical fixtures and openings are watertight before service.
12.2 The Company is not responsible for:
• Pre-existing damage.
• Defective seals.
• Water ingress caused by faulty construction.
• Loose render, paint, grout, pointing or building materials.
• Existing surface deterioration.
12.3 Certain stains may not be completely removable, including rust stains, paint, oil stains, tree sap, artillery fungus and permanent discolouration.
12.4 Cleaning may reveal pre-existing imperfections that were previously concealed by dirt, mould, algae or oxidation.
13. WORK HEALTH & SAFETY (WHS)
13.1 The Company is committed to complying with all applicable Work Health and Safety legislation and industry standards.
13.2 The Client must disclose any known hazards including asbestos, dangerous substances, unstable structures, underground services, hazardous vegetation, wildlife hazards or other site-specific risks.
13.3 The Company reserves the right to suspend, postpone or terminate work where unsafe conditions exist.
13.4 Additional charges may apply where delays result from undisclosed hazards or safety concerns.
13.5 The Company may establish exclusion zones and implement safety controls as required.
14. LIMITATION OF LIABILITY
14.1 The Company maintains appropriate Public Liability Insurance.
14.2 The Company is not responsible for pre-existing defects, deterioration, wear and tear or latent conditions.
14.3 To the maximum extent permitted by law, the Company’s liability shall be limited to the value of the services supplied.
14.4 The Company shall not be liable for indirect, incidental, special, consequential or economic loss.
14.5 Any claim relating to service quality or alleged damage must be submitted within forty-eight (48) hours of service completion.
15. FORCE MAJEURE
The Company shall not be liable for delays or failure to perform services due to circumstances beyond its reasonable control including but not limited to:
• Extreme weather
• Cyclones and/or Natural Disasters
• Floods
• Fire
• Government restrictions
• Equipment breakdowns
• Labour shortages
16. PAYMENT TERMS
16.1 Projects Under $300
Full payment is due upon completion of the Services unless otherwise agreed in writing.
16.2 Projects of $300 or More
A deposit of 50% may be required prior to commencement of the Services, with the remaining balance due upon completion unless otherwise agreed in writing.
16.3 Accepted Payment Methods
The Company accepts payment via:
• Cash
• Electronic Funds Transfer (EFT)
• PayID
16.4 Purchase Orders
Where a purchase order number is required for payment processing, the Client is responsible for providing the purchase order number prior to commencement of the Services.
Failure to provide a purchase order number does not relieve the Client of its obligation to pay invoices when due.
16.5 Late Payments
Accounts outstanding more than seven (7) days from the invoice due date may incur a late payment fee of 5% per month on the outstanding balance, together with any reasonable debt recovery, legal, collection agency, court, administrative or enforcement costs incurred by the Company in recovering unpaid amounts.
The late payment fee is calculated monthly on the outstanding balance and will continue to accrue until the account is paid in full.
Example Calculation
Invoice Amount: $1,000.00
Payment Due Date: 7 days from invoice date
Outstanding Balance after Due Date: $1,000.00
If the account remains unpaid for one (1) month after the due date:
$1,000.00 × 5% = $50.00 late payment fee
Total Amount Owing:
$1,050.00
If the account remains unpaid for two (2) months after the due date:
Month 1 Fee:
$1,000.00 × 5% = $50.00
Outstanding Balance:
$1,050.00
Month 2 Fee:
$1,050.00 × 5% = $52.50
Total Amount Owing:
$1,102.50
16.6 Suspension of Services
The Company reserves the right to suspend ongoing or future services where invoices remain unpaid beyond their due date.
16.7 Debt Recovery & Legal Action
The Company reserves the right to refer overdue accounts to a debt collection agency, register payment defaults where legally permitted, and/or commence legal proceedings to recover outstanding amounts without further notice to the Client.
17. PRIVACY
The Company collects and stores personal information solely for the purpose of providing services, invoicing and communication. Information will not be disclosed except where required by law. See our full Privacy Policy at cleanstreet.com.au
18. GOVERNING LAW
These Terms and Conditions are governed by the laws of Queensland, Australia. Any dispute arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Queensland.
CONTACT US
If you have any questions about these terms, please contact us at;
Clean Street Company
Cairns, 4870
Phone: 0461 403 601
Email: admin@cleanstreet.com.au
Website: cleanstreet.com.au