PRIVACY POLICY Effective Date: April 2025 Clean Street Company, Pressure Cleaning & Exterior Maintenance ("Company," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with us through our services, website, or communications. By using our services, you agree to the terms of this Privacy Policy. ________________________________________ 1. Information We Collect We may collect the following types of personal information: • Contact Information: Name, address, phone number, email address. • Service Details: Information related to the services you request, including property address and specific requirements. • Payment Information: Billing and payment details (e.g., bank transfer information). We do not store credit/debit card information unless explicitly authorized. • Communications: Records of your interactions with us (e.g., email, phone calls, messages). • Website Data (if applicable): IP address, browser type, referring/exit pages, and cookies (for website users). ________________________________________ 2. How We Use Your Information We use your personal information for the following purposes: • To provide and manage our services. • To communicate with you regarding bookings, quotations, invoices, and customer support. • To improve our services and customer experience. • To comply with legal obligations. • For marketing purposes (only with your consent). ________________________________________ 3. Disclosure of Your Information We do not sell, rent, or trade your personal information. We may share your information in the following situations: • Service Providers: We may share data with trusted service providers who assist in delivering our services (e.g., payment processors, IT support), under strict confidentiality agreements. • Legal Requirements: We may disclose your information if required by law or to protect our legal rights. • Business Transfers: In the event of a merger, sale, or acquisition, your information may be transferred as part of business assets. ________________________________________ 4. Data Security We take reasonable steps to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. ________________________________________ 5. Data Retention We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements. When no longer needed, your information will be securely deleted or anonymized. ________________________________________ 6. Your Rights Depending on your jurisdiction, you may have the following rights regarding your personal information: • Access the personal data we hold about you. • Request correction or deletion of your data. • Object to or restrict processing of your data. • Withdraw consent where processing is based on consent. • Lodge a complaint with a data protection authority. To exercise your rights, please contact us using the details below. ________________________________________ 7. Third-Party Links Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies. ________________________________________ 8. Cookies (if applicable) We may use cookies and similar technologies to improve user experience on our website. You can adjust your browser settings to refuse cookies, but this may affect site functionality. ________________________________________ 9. Updates to This Policy We may update this Privacy Policy from time to time. Changes will be posted on our website with the updated effective date. We encourage you to review this policy periodically. ________________________________________ Contact Us For questions or concerns about this Privacy Policy or how we handle your data, please contact us at: Clean Street Company Cairns, 4870 0461 403 601 admin@cleanstreet.com.au cleanstreet.com.au